Privacy Policy

Welcome to Gatherly ("Gatherly", "we", "our", or "us").

Gatherly is a platform that helps families discover, plan, save, organise, enquire about, and book activities, events, experiences, services, venues, and family-friendly opportunities.

This Privacy Policy explains how Gatherly collects, uses, stores, shares, protects, and manages personal information when users access or use our website, mobile applications, services, content, and related features (collectively, the "Platform").

By using Gatherly, you agree to the practices described in this Privacy Policy.

Information You Provide

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Login credentials
• Account information
• Family preferences and interests
• Saved activities and favourites
• Itineraries and trip plans
• Reviews, ratings, comments, and feedback
• Messages and enquiries
• Competition entries
• Survey responses
• Customer support communications

Booking and Registration Information

When users make bookings, registrations, enquiries, waitlist requests, or reservations, we may collect:

• Booking details
• Attendance information
• Booking history
• Cancellation history
• Refund requests
• Transaction records
• Communications relating to bookings
• Provider interactions

Child Participation Information

Certain activities may require limited information relating to participating children, including:

• First name
• Age or age range
• Emergency contact details
• Accessibility requirements
• Dietary requirements
• Allergy information
• Medical alerts
• Safety-related information necessary for participation

Gatherly encourages users to provide only information reasonably necessary for participation.

Parents and guardians are responsible for ensuring information submitted about children is accurate and appropriate.

Provider and Organiser Information

Providers, organisers, venues, and service providers may provide:

• Business name
• Contact information
• Business address
• Website information
• Social media information
• Event descriptions
• Activity information
• Pricing details
• Availability information
• Images and videos
• Promotional content
• Business verification information
• Banking and payout information where applicable

Automatically Collected Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Session information
• Usage activity
• Search activity
• Booking activity
• Clickstream data
• Referral URLs
• Cookies and similar technologies

Location Information

With permission, Gatherly may collect:

• Approximate location
• GPS location
• Location-based search activity

Users may disable location permissions at any time through device settings.

Gatherly is intended for use by parents, guardians, caregivers, and responsible adults.

We do not knowingly collect personal information directly from children.

Where information relating to children is submitted by parents, guardians, or authorised adults for participation in activities, events, or services, such information will only be used for legitimate operational, safety, booking, and participation purposes.

If we become aware that information has been collected directly from a child without appropriate consent, we may remove or delete that information.

We may use information for the following purposes:

Service Delivery

• Creating and managing user accounts
• Processing bookings and registrations
• Managing enquiries and communications
• Providing customer support
• Facilitating itinerary planning
• Managing saved activities and favourites

Personalisation

• Recommending relevant activities
• Suggesting nearby experiences
• Improving search results
• Personalising user experiences
• Providing family-focused recommendations

Platform Improvement

• Analytics and reporting
• Product development
• Service improvements
• Testing new features
• User experience optimisation

Communications

• Booking confirmations
• Booking reminders
• Cancellation notifications
• Refund updates
• Security notifications
• Customer support communications

Marketing

Where permitted by law, Gatherly may send:

• Newsletters
• Promotional offers
• Event recommendations
• Partner offers
• Product updates
• Marketing campaigns

Users may unsubscribe from marketing communications at any time.

Users may continue receiving essential service-related communications even after opting out of marketing communications.

Safety and Compliance

• Fraud prevention
• Abuse prevention
• Security monitoring
• Dispute resolution
• Legal compliance
• Enforcement of our Terms of Service

Gatherly may use artificial intelligence, machine learning, automated systems, and recommendation technologies to:

• Improve search functionality
• Personalise recommendations
• Improve customer support
• Moderate content
• Detect suspicious activity
• Improve platform performance
• Enhance user experiences

These systems may process information in order to provide and improve services.

Gatherly does not sell personal information.

Sharing With Activity Providers and Organisers

When users submit enquiries, bookings, registrations, waitlist requests, reservations, or other interactions, Gatherly may share information with relevant providers, organisers, venues, or service operators.

Information shared may include:

• Parent or guardian name
• Contact information
• Booking details
• Attendance information
• Child participation information
• Accessibility requirements
• Dietary requirements
• Safety-related information
• Relevant communications

Providers are independently responsible for their own privacy practices and handling of information once shared with them.

Service Providers

Gatherly may share information with trusted third-party service providers that assist with:

• Hosting
• Cloud storage
• Customer support
• Payment processing
• Analytics
• Email delivery
• Security services
• Marketing services

Legal Requirements

We may disclose information where required by:

• Applicable law
• Court orders
• Government agencies
• Regulatory authorities
• Law enforcement agencies

Business Transactions

Information may be transferred as part of:

• Mergers
• Acquisitions
• Investments
• Asset sales
• Corporate restructures
• Financing transactions

Gatherly may use third-party payment providers to process payments.

Payment information may be collected and processed directly by those providers.

Gatherly does not intentionally store complete payment card details unless required and handled in accordance with applicable security standards.

Gatherly may introduce additional services in the future, including:

• Online payments
• Deposits
• Gift cards
• Memberships
• Subscription services
• Loyalty programs
• Credits and rewards
• Provider payouts
• Marketplace transactions

Information required for these services may be collected and processed in accordance with this Privacy Policy.

Gatherly may retain records relating to:

• Bookings
• Registrations
• Attendance
• Cancellations
• Refund requests
• Disputes
• Communications
• Transaction histories

These records may be retained for customer service, fraud prevention, operational, reporting, accounting, legal, compliance, and dispute-resolution purposes.

Cancellation and refund policies are determined by individual providers and applicable law.

Gatherly is not a party to the contract between users and providers and does not act as an arbitrator or decision-maker in disputes.

We may, at our discretion, facilitate communication between users and providers or provide administrative assistance, but we do not guarantee or determine refund outcomes.

Any final resolution of disputes remains between the user and the provider, or through applicable legal or consumer protection processes.

Users may submit:

• Reviews
• Ratings
• Recommendations
• Comments
• Photos
• Feedback

Such content may be publicly visible.

Gatherly reserves the right to remove, moderate, edit, restrict, or refuse content that violates applicable laws, platform policies, or community standards.

Providers may upload photographs, videos, promotional materials, logos, and other media.

Providers represent and warrant that they possess all necessary rights, permissions, licences, approvals, and consents required to upload and publish such content.

Providers are responsible for obtaining any required permissions relating to children or individuals appearing in submitted content.

Gatherly may remove content where concerns are raised regarding:

• Privacy
• Consent
• Copyright
• Intellectual property
• Legal compliance
• Safety

Gatherly may use:

• Essential cookies
• Functional cookies
• Analytics cookies
• Advertising cookies
• Similar tracking technologies

These technologies help us:

• Operate the Platform
• Improve services
• Measure performance
• Understand user behaviour
• Deliver relevant content

Users may manage cookies through browser settings.

Gatherly may display:

• Sponsored listings
• Featured placements
• Partner promotions
• Advertising content
• Promotional campaigns

Content may be personalised using user preferences, interests, activity history, location information, and interactions with the Platform.

Gatherly does not sell personal information to advertisers.

Gatherly retains information for as long as reasonably necessary to:

• Provide services
• Maintain records
• Prevent fraud
• Resolve disputes
• Meet legal obligations
• Enforce agreements
• Support operational needs

Certain information may remain in backup systems, archives, audit logs, and legal records after account closure.

Gatherly uses reasonable technical, administrative, and organisational safeguards including:

• Encryption
• Access controls
• Secure infrastructure
• Monitoring systems
• Security reviews

No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

Gatherly may use service providers located outside New Zealand.

Information may be processed or stored in countries with privacy laws that differ from New Zealand.

Where appropriate, Gatherly takes reasonable steps to ensure information receives appropriate protection.

Subject to applicable laws, users may:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information
• Withdraw consent where applicable
• Request information regarding data handling practices

Gatherly seeks to comply with the Privacy Act 2020 (New Zealand).

Users may contact Gatherly regarding privacy concerns, requests, or complaints.

Gatherly may link to third-party websites, booking systems, social media platforms, and external services.

Gatherly is not responsible for the privacy practices of third parties and encourages users to review their policies separately.

Gatherly may introduce additional features and services over time, including:

• Online bookings
• Ticketing systems
• Childcare-related services
• Messaging features
• Group bookings
• School holiday programme management
• Loyalty programs
• Memberships
• Family profiles
• Marketplace transactions
• Advertising services
• Partner discounts
• Rewards programs
• AI-powered planning tools
• New platform functionality

Information collected through such features will be handled in accordance with this Privacy Policy unless otherwise stated.

Gatherly may update this Privacy Policy from time to time.

Changes become effective when published on the Platform.

Continued use of Gatherly following publication of updates constitutes acceptance of the revised Privacy Policy.

Gatherly — Privacy Officer

Email: privacy@gatherly.net.nz Website: www.gatherly.net.nz